Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account information: email address and username provided at registration.
• Usage data: browsing history, AI conversation content, feature usage.
• Technical data: IP address, browser type, device information, cookies.
• Payment information: transaction records processed through Paddle.com (including purchased items, transaction amounts, and dates). We do not directly collect or store your credit card numbers or other payment credentials.

2. How We Use Your Information

We use collected information to:

• Provide and improve Platform services
• Process payments and manage subscriptions (via Paddle.com)
• Personalize your experience
• Send service-related notifications
• Analyze usage trends to optimize the product
• Ensure Platform security

3. AI Conversation Data

Your conversations with the AI assistant are stored to provide chat history. We may use anonymized conversation data to improve AI response quality, but will not share your conversations with third parties or make them visible to other users.

4. Cookies

The Platform uses cookies to store essential information such as language preferences and login status. We do not use third-party tracking cookies.

5. Data Sharing

We do not sell your personal information. We share data only:

• With your explicit consent
• When required by law
• With service providers (e.g., cloud hosting, payment processing), bound by confidentiality agreements

Paddle.com: As our Merchant of Record, Paddle collects and processes payment information when you make a purchase. Paddle is independently responsible for the secure handling of payment data and is subject to its own privacy policy. For details, please refer to the Paddle Privacy Policy.

6. Payment Data

What Paddle collects: When you make a purchase through the Platform, Paddle as the Merchant of Record directly collects your payment information, including credit/debit card details, billing address, and other information required for payment processing.

What SemiFlows receives from Paddle: We only receive limited transaction information from Paddle, including: transaction ID, purchased items, transaction amount, transaction status, and your email address. We do not receive or store your full payment credentials.

Data retention: Transaction records are retained as required by applicable tax and accounting regulations. You may contact us at any time to learn about your data retention details.

Data controller: For payment data, Paddle operates as an independent data controller. SemiFlows does not control how Paddle processes the payment information it collects.

7. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. However, no system can guarantee absolute security.

8. Your Rights

You have the right to: (a) access your personal data we hold; (b) request correction of inaccurate data; (c) request deletion of your account and associated data; (d) export your data. Contact us to exercise these rights.

9. Children

The Platform is intended for professionals and researchers, not for children under 16. We do not knowingly collect personal information from minors.

10. Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be communicated via Platform notifications or email.

11. Contact

For privacy-related questions, please contact support@semiflows.com. We commit to responding to all inquiries within 48 hours.